Frequently asked questions regarding Seychelles ferries - Seychelles ferry: Mahe - Praslin - La Digue

Frequently asked questions regarding Seychelles ferries:

I want to go from Mahé to La Digue (or vice versa).
Are there only the indicated direct connections or can I also go at other timings?

Apart from the direct ferries, there are also connections via Praslin. The ferries are generally coordinated, but at times you may have to wait on Praslin for your onward connection.
If you arrive from Mahé and wish to continue to La Digue, 15 minutes transfer time will be sufficient. The Cat Rose ferry will wait for all connecting passengers.
For details of all connections please see the timetables of Cat Cocos and Cat Rose ferries.

When should I book?
Please do yourself a favor and book as early as possible, but only when you are sure that you can and will travel.
Short-term bookings are possible, but for organizational reasons we can not 100 % guarantee that the seats are really available if booked on very short notice.
Ferries are often fully booked or the desired booking class is no longer available. This wouldn't be a good start for your Seychelles holidays, right? So please book as far in advance as possible!

Our tickets may be cancelled or modified up to 72 hours before departure, according to our terms&conditions.

How do I book? And can I book several ferries at the same time and pay only once?
We have an easy shopping cart system. So you start by choosing the first ferry (for example, Mahe-Praslin). Click on "Book now" and then you enter the travel date, select the departure time and on the next page the class and the number of passengers. You will then see this ferry trip in the shopping cart.

Next, do not click on "Pay", but instead you select the following trip (for example, Praslin-La Digue) from the "Online Booking" menu on top of the web page.
Click on "Book now", again select departure date/time and on the next page the class and the number of passengers.
As a result, you will see the two selected trips (Mahe-Praslin and Praslin-La Digue) in the shopping cart.
Then select the next trip (for example, La Digue-Mahe) in the "Online Booking" menu and proceed as before.

You may always make changes to the individual journeys directly in the shopping cart by clicking on the pencil symbol. To delete a trip from the shopping cart click the cross. If all ferry trips in the shopping cart are correct, then tick the box "Accept our terms and conditions" and click "Pay" to enter your credit card information in the next step. As an alternative, please give us a call to pay by bank transfer at this stage.

The online booking system is not accepting my credit card!
Our online payment system no longer supports the Internet Explorer browser, considered obsolete by Microsoft. As it is no longer conforming to modern standards, it is insecure for online payments.
Please open the site with another browser (Chrome, FireFox, Edge or other) and you should have no problems to book your Seychelles ferries online.
If the problem still persists and you are unable to book, please provide us with all the necessary information to make your reservation (date / time / trip / class / full name of the passengers and date of birth of the children).

How long does the crossing from Mahé to Praslin and La Digue take?
The ferries generally leave very punctually. Expect the following crossing times during reduced schedule for Covid19:
Mahé - Praslin or vice versa, with Cat Cocos fast ferry: 1 hour and 15 minutes
Mahé - La Digue or vice versa, with Cat Cocos fast ferry: 1 hour and 45 minutes ( 15 minutes stop over on Praslin)
Praslin - La Digue or vice versa, with Cat Rose fast ferry: 15-20 minutes

I will arrive at the airport at X o'clock. Can I reach the ferry at Y o'clock?
Calculate with 45 to 60 minutes for immigration procedures and baggage delivery, then about 15-20 minutes by taxi to the port, traffic permitting.
You should be at the ferry jetty at least 30 minutes before departure to allow for luggage check-in and collection of the pre-printed tickets. The check-in of the ferry ends 5 minutes before departure.

We would like to take the shuttle bus to the port. When does the bus leave?

The shuttle bus service needs to be booked in advance and is scheduled to be in connection with arrival / departure of international flights.
When booking your ferry and shuttle bus service online please do not forget to mark your arrival/departure flight details as requested so that we know on which flight you will be arriving/departing.

From the jetty to the airport, the bus leaves after ferry arrival, once all passengers have received their luggage.
This service is only bookable in connection with an international flight
Approximate travel time between the airport and the jetty is 15-25 minutes, depending on traffic.

I have not received my ticket vouchers yet!
You have received your vouchers immediately after the successful payment. Please check your spam folder. If your vouchers are not even in your spam folder, you might have entered a wrong email address by mistake; please contact us.

My flight is delayed. What do I do now?
In case of delayed/cancelled flights, any request to modify a reservation must be received within 2 hours from the time the airline issues notice of flight delay/cancellation. Contact information can be found on your voucher. In reality, this means that if you know before takeoff, you must inform. If it's an inflight delay, that usually will not be possible and everyone will understand that. So in general if your flight is delayed, you will then usually be put on the next available ferry, without surcharge. Over the years, this has been handled by the ferry companies without any problems. However, there is no entitlement to a free change.

Do I have to print the vouchers?
For Cat Cocos tickets, it's generally sufficient to show the voucher on your mobile phone. For the Cat Rose ferry between Praslin and La Digue we recommend a printout.

I am planning to fly from Praslin back to Mahe. When do I have to leave La Digue to get to Praslin airport in time?
You must check-in at Praslin Airport at least 1 hour before departure. This means that you should leave La Digue about 2 hours before, because you have to take a taxi (about 15-20 minutes, 30 Euros) from the Praslin jetty to the airport.
If you take the ferry from Praslin to Mahe instead of the flight, you will save time and money.

I do not have a credit card or wish to pay by bank transfer. What do I do?
If you wish to pay by bank transfer, please send us an e-mail with all information about your trip: date, route, time, class and full names of all passengers (with date of birth for children).
We will then send you the detailed offer, along with our bank account details.

What are the luggage allowances when I book with you?

These are the luggage allowances if you book your ferry tickets on this website:

Economy class: 30 kg free allowance + 15 kgs extra for special sports equipment *). Excess luggage is payable (2 € per kg).
Business class: 40 kg free allowance + 15 kgs extra for special sports equipment *). Excess luggage is payable (2 € per kg).
Additionally, 1 piece of cabin luggage with dimensions not exceeding 50x30x20 cm is allowed.
The above applies to all ticket categories, even to free babies’ tickets.

*) Note: The special sports equipment allowance does not apply to bags (e.g. golf and diving) but to sport equipment like surf boards, SUP or canoe / kayak and sails only!
For bicycles the price is 100 SCR per bike and trip, payable on site.
Luggage regulations are subject to change.

Are there luggage facilities where we can put our luggage while waiting for the boat to leave?

At the Mahé ferry jetty, you will find a luggage storage facility by the Port Authorities office where you can leave your luggage for the day. It is open daily from 07:00 to 19:00 and is at cost. Prices depend on duration of storage (0-4 hours 5 Euro; 4-8 hours 10 Euro; 8-12 hours 15 Euro). Overnight storage is not allowed.
Please confirm the opening hours and rates on site, as they may be subject to change without notice.
Alternatively, you can request to check in your baggage directly, which will be boarded by Cat Cocos staff, prior to departure. At International Airport, the police station has free luggage storage (only for lockable luggage) at first come first served basis; while the Payanke Lounge in the domestic terminal has paid storage. On Praslin and La Digue, there is no luggage storage at the jetty. One possibility on Praslin would be at the Vallée de Mai National Park visitor center.

Can I cancel due to Coronavirus (Covid-19)?

We remind you to book when you are 100% sure you can travel.
We are sure you can understand that the work behind bookings and subsequent continuous  amendments/cancellations is incredible. We are willing to guarantee an excellent assistance service even during this period but we need a bit of support too.
For all bookings done and cancelled with a refund request during Covid19  a 10% administration fee applies.
During this period of travel restrictions we recommend that you take out travel insurance to cover any unexpected costs.
As soon as the situation will return to normal, we will also resume our usual cancellation policy.

Do we need to present a PCR test before embarking ferries?
No, a PCR test is not necessary to travel aboard ferries but you will be required to observe all health measures in place and wear your facemask at all times when aboard.